SNAP SCAM ALERT!!
Beware of Phishing Scams! Criminals may use fake text messages to obtain EBT SNAP card numbers, PINs, & steal SNAP benefits. Do NOT provide your EBT card number or PIN by phone, e-mail, or text and NEVER click on links in e-mails or text messages requesting this information.
If you suspect you are a victim of a phishing scam, contact our agency to make a report.
Self-Service-Portal
Effective 3/28/25, when accessing your Self-Service-Portal account, you will be prompted to set up an OHID account, with a 2-step verification process. This change is to increase the security of your account through identity confirmation.
Public Assistance
Get information about the resources you need.
Medicaid Assistance
Low-income and medically vulnerable people shouldn’t have to worry about affording their next doctor’s visit. The Medicaid program provides medical coverage for children, families, single adults, and disabled or aged individuals.
Learn More about Medicaid Assistance
Apply by submitting your completed application via mail (232 Northland Drive, Medina, OH 44256) or email (Medina-JFS@jfs.ohio.gov), OR by calling 844-640-6446.
Open enrollment runs November 1 – November 30 and is the month when Ohio Medicaid members can review the available plans and select the plan that best fits their healthcare needs. Members can select a new plan by using the Ohio Medicaid Consumer Hotline Portal at www.ohiomh.com or by contacting the Ohio Medicaid Consumer Hotline at 800-324-8680. Representatives are available 7 a.m. – 8 p.m. Monday through Friday and Saturdays 8 a.m. – 5 p.m.
Next Generation Health Plan Comparison
Learn More about Food Assistance USDA Nondiscrimination Statement
Apply by submitting your completed application via mail (232 Northland Drive, Medina, OH 44256) or email (Medina-JFS@jfs.ohio.gov).
The ConnectEBT mobile app is now the official mobile app of the Ohio Department of Job and Family Services. Ohio is rolling out the ConnectEBT mobile app for our SNAP benefit card. Previous apps are not supported by Ohio’s contracted EBT vendor. You can now use the secure ConnectEBT app which is associated and connected directly with SNAP accounts. To download the app, you can search your smart phone’s app store for ConnectEBT. You can view your balance and purchase history, change your pin, activate your card, and report your card lost, stolen or damaged.
Financial Assistance
Trying to work and improve your circumstances but need a boost to get you there? Ohio Works First (OWF) provides time-limited cash assistance for families with dependent children in the home.
Learn More about Financial Assistance
Apply by submitting your completed application via mail (232 Northland Drive, Medina, OH 44256) or email (Medina-JFS@jfs.ohio.gov).
Child Care Assistance
Having trouble finding safe, affordable child care? If you are a parent or caretaker who is working, in school, or participating in an OWF work activity, you may qualify for subsidized child care for children under the age of 13. The care can be provided in licensed homes and/or child care centers.
Learn More about Child Care Assistance
Apply by submitting your completed application via mail (232 Northland Drive, Medina, OH 44256) or email (Medina-JFS@jfs.ohio.gov).
Search for a child care provider
If you are interested in becoming a Medina County child care provider, please contact Sherrie Roach at 330-661-0862.
Emergency Assistance (PRC)
Life can bring surprises. Our Prevention, Retention and Contingency (PRC) program helps low-income families with children overcome immediate barriers to self-sufficiency.
Learn More about Emergency Assistance
Apply by submitting your completed application via mail (232 Northland Drive, Medina, OH 44256) or email (Medina-JFS@jfs.ohio.gov)
Phone: (330) 722-9398
Toll-Free: (800) 706-2732
Fax: (330) 722-9238
Email: medina_child_support_01@jfs.ohio.gov