When it comes to accessing social services and public assistance, you probably have a lot of questions. The questions and answers provided below will help you become familiar with much of the information you need.
Make a difference in the community by helping families build lives of security and independence. Check out the job openings and/or Requests for Proposals below; contact (330) 722-9300 or Toll free: 1 (800) 783-5070 for any questions.
To report a lost or stolen SNAP card, call 1-866-386-3071.
Food assistance benefits are distributed electronically through the Ohio Direction Card, which is similar to a debit card. Benefits can be used to buy most food products. SNAP cannot be used to buy alcohol, tobacco, medicine, hot food products that are made to be eaten immediately (including prepared food from grocery stores and restaurants), and non-food items.
If an individual is receiving Medicaid while giving birth the newborn is considered a deemed newborn for Medicaid purposes and will be eligible to receive Medicaid for the first full 12-months of their life.
Healthchek is Ohio Medicaid’s child health benefit for children under age 21. The Federal name for this
benefit is Early and Periodic Screening, Diagnostic and Treatment services, or EPSDT. The purpose of Healthchek is to
find and treat health problems early, so your child can have the best health and development possible. Healthchek is
free and covers Healthchek exam (well child check-ups), hearing, vision and dental screenings to diagnose any health
problems your child might have. It also covers medical and dental treatments and equipment that may be determined as
No. Healthchek is the children’s health component of Medicaid for children under age 21.
Under Healthchek, your child can receive medically necessary services or equipment that would be covered by federal
Medicaid whether or not the service is covered by Ohio's Medicaid plan for adults. Also, your child can get more of a
certain service than would be provided to adults. For example, a child could get more physical therapy than an adult
would get if the added therapy is medically necessary for the child. Children also can get more dental care than adults.
No. Once your child is enrolled in Ohio Medicaid, he or she can receive Healthchek services. Ask the
Healthchek Coordinator at your County Department of Job and Family Services’ (CDJFS) for more information about
In addition to the screening services, your child can get medically necessary services or equipment that your
child's Medicaid provider recommends. Some services must be approved by Ohio Medicaid or the managed care plan
your child is enrolled in. Examples of available services or equipment include:
• Physician and clinic services
• Inpatient and outpatient hospital services
• Laboratory and x‐ray services
• Home health services and private duty nursing services
• Personal care services
• Care coordination or Case management services
• Physical therapy and related services
• Any medical care or other type of remedial care (example: occupational therapy) recognized under state law
• Other diagnostic, screening and rehabilitative services recommended by a licensed Medicaid provider
• Durable medical equipment
• Dental services
• Certified pediatric nurse practitioner services
• Nursing facilities, Intermediate Care Facilities for Individuals with Intellectual Disabilities and inpatient psychiatric
• Respiratory care services
For more information on how to become a provider go to:
You can also call with enrollment issues/questions the Integrated HelpDesk at 1-800-686-1516
There are five Medicaid Managed Care Providers (MCP) in Ohio. These are - Caresource, Buckeye, United Healthcare, Molina, and Paramount. Effective 12/1/2022 Medicaid will be introducing three additional MCP's, AmeriaHealth Caritas, Human Health Plan, and Anthem BC/BC. Paramount will be phased effective 12/1/2022.
If you are enrolled in a Managed Care Provider (MCP), you would call your provider directly to order a lost/replacement card.
United Healthcare: 1-800-895-2017
If you are not enrolled in a MCP, you would call 1-800-324-8680 for further assistance.
If on a managed care provider (Caresource, Buckeye, United Healthcare, Molina, or Paramount), reach out to your specific managed care plan to get a referral to a Dr., dentist, specialist, etc.
If you have traditional Fee for Service Medicaid (a Medicaid paper card) please follow these instructions to locate a provider who accepts Medicaid:
Transportation can be provided to/from medical appointments for individuals receiving a full-category of Medicaid. MPAP, which is QMB, SLMB, and QI-1 are not full Medicaid categories, so would not qualify for transportation assistance. If you have a managed care provider through Medicaid, you would need to contact your managed care provider first for transportation assistance prior to utilizing the transportation program at JFS. Also, those who are required to participate in the Work Requirement Program for SNAP and/or TANF may be eligible to receive transportation assistance. All transportation services are provided via Medina County Transit. Please call 330-661-0835 with any questions or to see if you would qualify.
Temporary Assistance for Needy Families
Families are defined by federal regulation and state law as follows:
Our greatest need is for families who are willing to take school aged children, teens, and sibling groups.
You will be assigned a foster care coordinator/assessor who will complete your home study with you. If you have met the requirements you will become licensed to foster and will be approved for adoption.
Your role is to:
Assistance will include:
No. You can own or rent and can live in a house, apartment, or mobile home. You must have sufficient space for children and their belongings.
A foster home license is good for 2 years.
Yes. Each child must have a bed of their own. A foster child cannot share a bedroom with a child of the opposite sex, except when all children in the bedroom are under the age of five.
Yes. Birth families are entitled to visitation with their children by state law. The child’s case worker will arrange visitation, and visits take place at The Children's Center of Medina County or another agreed upon location.