Bulletin Board
June 1, 2021 *Do your concerns require an in-person meeting?
Register to Create an Account
Ohio Child Support Mobile Application
Child Support Customer Service Web Portal
Keep your child support information at your fingertips.
Register to create an account or log in on the Mobile App or Web Portal using the links above as a convenient and secure way to manage your child support case:
- View and print a payment history on your case (a maximum of two years)
- View real-time information on your child support case
- Update information on your child support case
- Send secure messages to the Child Support office
- Upload documents to the Child Support office
- Make payments by credit or debit card (NO FEES)
Web Portal and Mobile Application Login
Beginning in August 2025, the Customer Service Web Portal and Mobile Application will integrate with the Innovate Ohio Platform (IOP), the State’s trusted digital identity platform. This integration will allow customers to access multiple state applications with one username (also known as OHID) and password. Please click this link for additional login or registration information: ODJFS Customer Service Web Portal.
*Effective March 1, 2020, we will no longer provide payment history printouts as you can print your own on the Web Portal. If a valid reason exists, the CSEA will provide a payment history.
Make a Payment
To ensure proper credit of your payment, you must include your name, SETS Case Number, and Court Order Number on every payment. Failure to do so may result in a delay in posting your payment. Please be advised that most counties accept payments to apply to your case even if your case is handled by a different county. Medina CSEA will gladly post your payment to your case that is administered by a different county and a receipt will be provided at the time of payment for your records.
Ohio Child Support Mobile App or Web Portal (no fees)
Ohio Child Support Payment Central: (888) 965-2676 option #5 (no fees)
OCSPC, PO Box 182372, Columbus, OH 43218
If paying with cash, bring the exact amount to our office at 232 Northland Drive, Medina; we are unable to make change. You may also pay with a check or money order, made payable to OCSPC.
OR call (800) 923-9400 to find MoneyGram locations.
Items to take to the location: Cash (for payment plus $3.99 fee); SETS Case Number; Court Order Number; and Receive Code (14674).
Support Orders
Establishment of a Support Order
A child support order determines the financial and medical support responsibilities of the parents. There are two ways a child support order can be established.
Learn More about Establishment of a Support Order Application for Services
Adjustment Review of my Support Order
The CSEA can review a current child support order every 36 months from the date of the last review of the order. We may be able to review it sooner if qualifications are met and REQUIRED documentation is provided by the requestor.
View the Adjustment Review Process Adjustment Review Request Form
Enforcement of a Support Order
There are many options for the Enforcement of a Support Order including Administrative Enforcement Tools and Legal Enforcement Tools.
Learn More about Enforcement of a Support Order
Emancipation/Termination of a Support Order
Medina County CSEA handles the termination of child support orders either judicially or administratively based on the jurisdiction of the existing order.
Learn More about Emancipation and/or Termination of a Support Order
What the CSEA does NOT do:
- Deal directly with issues of visitation and/or custody;
- Discuss a case with a third party without having written consent of the payor or payee (i.e. private counsel unless the Attorney of record, spouse, parent, child, etc.);
- Provide copies of Domestic or Juvenile court orders. The parties to the case must request these from court directly;
- Offer and/or provide legal advice. The parties to the case should contact private counsel or contact Domestic Relations Legal Resource Center directly;
- Represent the payor or payee at court proceedings. While the CSEA will have attorneys present at hearings held at court, she or he represents the CSEA and NOT the payor or payee individually;
- Assign different case managers based on the request of the parties of the case. Case managers are neutral and responsible for the establishment and enforcement of support orders. They do not represent either party;
- Give credit for payments made directly from one party to the other, outside of the CSEA. By law and as stated in your order, direct payments are considered a gift;
- Waive child support obligations or arrears. Termination of child support and forgiveness of arrears must be handled in court unless your case is strictly “Administrative”.
- Instruct or verify how support is used by the payee;
- Give advice on tax exemption questions;
- Use current spouse (of either party) income to determine support order obligations. Only the income of the parties to a case are used in establishing or adjusting a child support order;
- Enforce unreimbursed medical costs;
- Fax payment information
Domestic Relations Court
Phone Number: 330-725-9740
Medina County Domestic Relations Court
Medina County Juvenile Court
Phone Number: 330-764-8718
Medina County Probate & Juvenile Court
Medina County Prosecutors Office
Phone Number: 330-723-9546
Medina County Prosecutor's Office