Child Support

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Bulletin Board


Effective March 23, 2020 and until further notice:  Medina County Job and Family Services, Child Support Division will be CLOSED TO THE PUBLIC FOR ALL                      “IN PERSON” SERVICES.

To assist in the efforts of public and employee safety, PLEASE call 330-722-9398 or register on the Web Portal (see link below) to communicate with agency staff.  Many general questions can be answered on this website.

***Please see the payment options listed below since we will not be able to accept cash payments at this time.

Stimulus Payment:
***The CARES law passed on March 27, 2020 does not exempt economic impact payments from being intercepted for past due child support.  Please click on this link for the frequently asked questions and answers: Economic Impact Payments FAQ’s.  If you are receiving your economic impact payment jointly with your spouse and only your spouse owes the child support debt, you can file an injured spouse form with the IRS at https://www.irs.gov/forms-pubs/about-form-8379.  
Per the IRS Website FAQ’s :
(question/answer #21):  If you are married filing jointly and you filed an injured spouse claim with your 2019 tax return (or 2018 tax return if you haven’t filed your 2019 tax return), half of the total Payment will be sent to each spouse and your spouse’s Payment will be offset only for past-due child support. There is no need to file another injured spouse claim for the Payment.

Thank you for your understanding and patience.

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Changes to Payments in Ohio’s Child Support Program

Starting July 1, 2019, the Ohio e-QuickPay Debit MasterCard is discontinued, and a new smiONE VISA debit card takes its place.

For a smooth transition:

  • Keep your e-QuickPay card until you spend down the balance to zero. The balance will NOT transfer to the smiOne VISA debit card.  The e-QuickPay card can still can be used after July 1 until the balance reaches zero.
  • Effective 07-01-19 any payments posted to your account will apply to your new smiONE VISA debit card.
  • If you are a client with a prior direct deposit to a bank account (EFT), you will not be issued a smiONE VISA debit card and payments will continue to EFT to your bank account.
  • Questions on an existing smiONE VISA debit card (balances, transactions, lost cards ,ect):
    • call smiONE Customer Support at 855-279-2744
  • To enroll in the new smiONE VISA debit card program or direct deposit:

Questions? Visit jfs.ohio.gov/OCS or contact your CSEA. To find your CSEA, visit jfs.ohio.gov/county.

Child Support Customer Service Web Portal

Visit the Web Portal at  jfs.ohio.gov/ocs/ or click below “view case“. 

**Effective March 1, 2020 we will no longer provide payment history printouts in most cases. 
Please “Register” or “Login” on the Web Portal as it is a convenient and secure way to:

  • View and print a payment history on your case (a maximum of two years)
  • View real-time information on your child support case
  • Update information on your child support case
  • Send secure messages to the Child Support office
  • Upload documents to the Child Support office
  • Make payments by credit or debit card (NO FEES)

What you Need to Register for the Web Portal as a First Time Customer: 

  • Ohio Driver’s license, State ID or BMV issued key number
    • If you do not have and Ohio Driver’s license – use your case number, SSN and either the last 4 digits of the account your child support is deposited to (obligee) or your Web ID (obligor) which can be provided by the child support office if you do not know it.
  • Social Security Number
  • Date of Birth
  • Active email address (if you do not have one, there is an link to create an E-mail account)
  • Establish a User ID
  • Establish a Password-at least 8 characters (must include 1 upper case, 1 lower case, 1 number and 1 special character)
  • 10 digit child support case number

*For customers who have established a User ID and password through the Ohio Department of Job and Family Services (ODJFS) online Cash, Food, or Medical Benefits Portal, please use the same User ID and password for the Child Support Customer Service Portal.

View Case

Need Assistance Seeking Employment:

                      JOB OPPORTUNITIES

August 10, 2020 – August 14, 2020
Ohio Means Jobs Medina County is currently recruiting for the following positions:

Apply Directly online:     https://jobs.ohiomeansjobs.monster.com
(Enter Job ID# into Keyword Box)

             OR

Contact:
   Shon Thomas
       Recruiter
Ohio Means Jobs Medina County
72 Public Square, 1st Floor
Medina, OH 44256
330-441-0409
shon.thomas@medinaomj.org

Maintenance & AR Technician I – $19.31 per hour………… ID# 219075284
As a Maintenance Technician I, you will learn new skills as you support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems throughout the building. You will have the opportunity to install, maintain and repair automated packaging and distribution equipment. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career. Qualifications: High school diploma or equivalent • 1+ years of experience in basic preventive/predictive maintenance, troubleshooting skills and repair methods of industrial machines • + years of experience in Mechanical and/or Electrical basic components • 1 + years of experience with compressors and pneumatics.

Maintenance & AR Technician II – $23.85 per hour………ID# 219075631
As a Maintenance Technician II, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems throughout the building. You will have the opportunity to install, maintain and repair automated packaging and distribution equipment. In addition to developing your skills, you will mentor junior technicians to grow in their roles. Qualifications: 2+ years of experience in the repair of material handling equipment • 2+ years of experience conducting predictive and preventative maintenance procedures • 1+ years of metal and wood fabrication • 1+ years of blueprint and electrical schematic reading • 1+ year of knowledge with electrical and electronic principles • Procedure based maintenance experience (PM) • Ability to use and interpret statistical equipment run metrics such as OEE/Up Time to prioritize accordingly.

Maintenace & AR Technician III – $26.78 per hour…………ID# 219075799
As a Maintenance Technician III, you will lead service technicians on the team in the installation and repair of automated packaging and distribution equipment. You will support the Operations Maintenance team in designing solutions for difficult problems and managing projects. You will help train and mentor service technicians and contract technicians. Qualifications: High school diploma or equivalent • 1+ years of experience in basic preventive/predictive maintenance, troubleshooting skills and repair methods of industrial machines • 1+ years of experience in Mechanical and/or Electrical basic components • 1 + years of experience with compressors and pneumatics. Preferred Qualifications: 1+ years of experience using power tools to include saws and drills with proper safety precautions • Experience with Microsoft Office suite and OS • Experience with basic metal and wood fabrication, including saws and drills • Basic understanding of a Computerized Maintenance Management System (CMMS).

            

Pathways to Employment program – let us assist you in finding the right path to secure employment or make a career change.  We have valued partners and resources available to direct you down the right path for you to succeed.  Please contact our Pathways Support Officer at 330-722-9398 ext 0745.

How to register for Ohio Means Jobs:
http://www.odjfs.state.oh.us/forms/file.asp?id=4295&type=application/pdf

Ohio Means Jobs Website:
https://jobseeker.ohiomeansjobs.monster.com/

How to make payments on your child support case(s)

When making a payment, make sure your NAME, SETS Case Number (ten digits and starts with a 7), and ORDER Number are printed CLEARLY on your form of payment to ensure proper credit to your account. You can make a payment in the following ways:

ONLINE:

OHIO CHILD SUPPORT PAYMENT CENTRAL INTERNET PAYMENT WEBSITE:

https://oh.smartchildsupport.com/  –Currently accepts bank account, Discover, Mastercard, Visa, American Express, China UnionPay, Diners Club International and JCB.  OR CALL:  Ohio Child Support Payment Central – 1-888-965-2676 option #5                  ***NO FEES  🙂   

       OR

CHILD SUPPORT WEB PORTAL (***NO FEES): Need to Register or Log In.

https://jfs.ohio.gov/ocs/–Ability to make credit or debit card payments.


      OR

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www.expertpay.com

(checking/saving account debit)
fees may apply

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www.e-childspay.com

(credit/debit card, Discover/Mastercard)
fees may apply at a rate of 2.95% (up to $60.00 max fee charge per their website)

BY PHONE

Ohio Child Support Payment Central:  1-888-965-2676 option #5  (NO FEES)

e-ChildsPay also offers an Interactive Voice Response system to make payment by credit or debit card by calling 1-866-645-6348 – Fees may apply at rate of 2.95% (up to $60.00 max fee charge)

MONEYGRAM

www.moneygram.com/PayBills

OR 1-800-923-9400 to find MoneyGram locations

Bring the following items to the location:

  • Cash (Enough to make your child support payment plus $3.99 fee)
  • Your Account Number (SETS Case# and Court Order #)
  • Receive Code (14674)

BY MAIL

OCSPC, PO Box 182372,
Columbus, OH 43218

To ensure proper credit of your payment, you MUST include your Name, Sets #, and Order # on every payment.  Failure to do so may result in a delay in posting your payment. Thank you for your anticipated cooperation.

CASH PAYMENT:  Not accepting cash payments at our office effective Monday, March 23, 2020 and until further notice due to the fact the office has been closed to the public.

We only accept cash in the exact amount at our local office and are not able to provide change. Thank you for understanding.  You are also able to pay by check or money order (made payable to OCSPC) at our local office (please write your name and SETS case number on the payment).  A receipt will be provided at the time of payment for your records.

***Please be advised that most counties accept payments to apply to your case even if your case is handled by a different county.  Medina CSEA will gladly post your payment to your case that is administered by a different county and a receipt will be provided at the time of payment for your records.