Child Support


Bulletin Board

Effective March 23, 2020 and until further notice:  Medina County Job and Family Services, Child Support Division will be CLOSED TO THE PUBLIC FOR ALL                      “IN PERSON” SERVICES.

To assist in the efforts of public and employee safety, PLEASE call 330-722-9398 or register on the Web Portal (see link below) to communicate with agency staff.  Many general questions can be answered on this website.

***Please see the payment options listed below since we will not be able to accept cash payments at this time.

Stimulus Payment:
***The CARES law passed on March 27, 2020 does not exempt economic impact payments from being intercepted for past due child support.  Please click on this link for the frequently asked questions and answers: Economic Impact Payments FAQ’s.  If you are receiving your economic impact payment jointly with your spouse and only your spouse owes the child support debt, you can file an injured spouse form with the IRS at  
Per the IRS Website FAQ’s :
(question/answer #21):  If you are married filing jointly and you filed an injured spouse claim with your 2019 tax return (or 2018 tax return if you haven’t filed your 2019 tax return), half of the total Payment will be sent to each spouse and your spouse’s Payment will be offset only for past-due child support. There is no need to file another injured spouse claim for the Payment.

Thank you for your understanding and patience.


Changes to Payments in Ohio’s Child Support Program

Starting July 1, 2019, the Ohio e-QuickPay Debit MasterCard is discontinued, and a new smiONE VISA debit card takes its place.

For a smooth transition:

  • Keep your e-QuickPay card until you spend down the balance to zero. The balance will NOT transfer to the smiOne VISA debit card.  The e-QuickPay card can still can be used after July 1 until the balance reaches zero.
  • Effective 07-01-19 any payments posted to your account will apply to your new smiONE VISA debit card.
  • If you are a client with a prior direct deposit to a bank account (EFT), you will not be issued a smiONE VISA debit card and payments will continue to EFT to your bank account.
  • Questions on an existing smiONE VISA debit card (balances, transactions, lost cards ,ect):
    • call smiONE Customer Support at 855-279-2744
  • To enroll in the new smiONE VISA debit card program or direct deposit:

Questions? Visit or contact your CSEA. To find your CSEA, visit

Child Support Customer Service Web Portal

Visit the Web Portal at or click below “view case“. 

**Effective March 1, 2020 we will no longer provide payment history printouts in most cases. 
Please “Register” or “Login” on the Web Portal as it is a convenient and secure way to:

  • View and print a payment history on your case (a maximum of two years)
  • View real-time information on your child support case
  • Update information on your child support case
  • Send secure messages to the Child Support office
  • Upload documents to the Child Support office
  • Make payments by credit or debit card (NO FEES)

What you Need to Register for the Web Portal as a First Time Customer: 

  • Ohio Driver’s license, State ID or BMV issued key number
    • If you do not have and Ohio Driver’s license – use your case number, SSN and either the last 4 digits of the account your child support is deposited to (obligee) or your Web ID (obligor) which can be provided by the child support office if you do not know it.
  • Social Security Number
  • Date of Birth
  • Active email address (if you do not have one, there is an link to create an E-mail account)
  • Establish a User ID
  • Establish a Password-at least 8 characters (must include 1 upper case, 1 lower case, 1 number and 1 special character)
  • 10 digit child support case number

*For customers who have established a User ID and password through the Ohio Department of Job and Family Services (ODJFS) online Cash, Food, or Medical Benefits Portal, please use the same User ID and password for the Child Support Customer Service Portal.

View Case

Need Assistance Seeking Employment:

                      JOB OPPORTUNITIES

October 26, 2020 – October 30, 2020
Ohio Means Jobs Medina County is currently recruiting for the following positions:

Apply Directly online:
(Enter Job ID# into Keyword Box)


Shon Thomas, Recruiter
Ohio Means Jobs Medina County
72 Public Square, 1st Floor
Medina, OH 44256

Manufacturing Production, $13.00 – $15.00 per hr…………ID#220400072
A well-respected local manufacturer known worldwide as an innovative leader within its industry for over a century is seeking several entry-level Production Associates to join its team. Requirements: High regard for safety • Excellent work ethic • Ability to work a 12-hour shift, weekends and/or nights • Ability to lift 75 pounds Why you should apply: 401K with company match • Medical, Dental, Vision and Life • 12-hour shift with one hour paid lunch • Night shift premium and monthly bonus opportunity • Paid holidays, sick leave, and vacation.

Cleaning Supervisor $15.00 per hr …………………..ID#221163253
This company is an essential business actively hiring to better help fight the current Pandemic. We are looking to add more positive, energetic teams to our outstanding staff! We are a locally owned, non-franchise, business that believes caring about employees is the first step in customer satisfaction. We are rapidly growing, and striving to meet the ever changing demands of the sanitation industry. Requirements: Physically capable of lifting and moving objects up to 25 pounds as necessary. • General knowledge of cleaning products, cleaning tools and best cleaning practices. • Reliable transportation. • Ability to be on your feet and working at a quick pace throughout our shift • Comfortable working around cleaning chemicals in an office or industrial setting.

Painter (Residential and Commercial) …………..ID#219474355
Requirements: Decision Making, Initiative, Supply Management, Basic Safety, Equipment Maintenance, Thoroughness, Independence, Results Driven, Estimating, Verbal Communication, Good Customer Service, arm-hand steadiness, trunk strength, flexibility, good balance, and good stamina to stand and move repetitively for most of the workday. Must have own transportation and a valid driver’s license. Must be authorized to work in the US without sponsorship.

Commercial Painting Estimator, Salesperson ………..ID#220605793
Requirements: Bachelor’s degree in Construction Management (or equivalent work experience) • Engineering or Architecture • 4 years of estimating experience (preferred) • Painting estimating experience (preferred) • Some sales experience is required. 4+ years of client-facing and project-based experience. • Ability to deliver high-level customer service. • Strong time management skills and attention to detail.

Vitamix is hiring!
     1st and 3rd shift assemblers – $13.05 p/hr
The Assembler I is responsible for converting raw material into finished goods by assembling, boxing, labeling, and packaging finished skids while ensuring quality standards are met, and the customer is presented with a WOW experience.
For More Information and to APPLY — CLICK HERE

     *Please contact Adam Harden (HR Manager) at 330-725-5702 if interested in applying for the position.
Janitorial/Commercial Cleaner
Main Functions:
The main function of the janitorial/commercial cleaner is to follow the specific cleaning instructions for the assigned account, in doing so; you are to be responsible, to be thorough, detailed, and efficient. Follow directions from the manager to clean the account. For not all accounts are cleaned in the same manner. And it’s also his or her duty to help and assist the cleaning team with needs specific to the assigned account.
Essential Functions:

  • Be able to follow directions from the manager, and execute those instructions. Be on time and prompt to your account on the days scheduled.
  • Clock in and out through Express Time from land line at assigned account.
  • Clean at a steady pace.
  • Be able to bend, twist, stoop, and stretch repeatedly.
  • Be able to stand for long periods of time.
  • Be able to lift up to 50 lbs., including trash removal
  • Wear uniform and ID badge at all times when cleaning accounts.
  • Help maintain equipment in good working order, and keep closet organized. Wrap cords and make sure equipment is clean when returning it back to our office.
  • Please report malfunctioning or broken Mark’s Cleaning equipment to the office promptly, so we may provide the necessary replacement in a timely fashion.
  • Pick up supplies from the office and take to the assigned account as needed. Or call in before the Wednesday of pay week to have supplies ready or delivered to account.
  • Clean all areas that are assigned, including common areas, all restrooms, desks, hallways, elevators, lobby, stairs, break rooms, dusting blinds, thorough vacuuming, moping, sweeping, dusting, and trash removal.
  • Resupply the account with needed supplies ordered from the office. Some include, but not limited to soap for the restrooms, towels for drying hands, and toilet paper, which needs to be replaced daily.
  • Follow safe work practices, as noted on safety sheet in packet for orientation.
  • Always do better today than you did yesterday and have a positive attitude.
  • Ask for help if needed.

Physical Activities & Requirements, Visual Acuity, & Working Conditions of the PositionThis position is considered a MEDIUM work load.  Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Body agility is needed. The use of feet and legs and/or hands and arms is important in all aspects of janitorial positions. Many accounts require climbing staircases, walking, standing, stretching, reaching, lifting, stooping, twisting, etc.
Balance:  Good balance is needed. Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow even possibly slippery surfaces is very important for safety.
Stooping:  Bending body downward and forward by bending spine at the waist is a repeated motion throughout working hours which requires full motion of the lower extremities and back muscles.
Kneeling:  Employees may be required to bend their legs at the knee to come to a rest on a knee, or to clean under furniture, and possibly staircases. This is a repeated motion at many accounts throughout working hours.
Crouching:  Employees may be required to bend the body downward and forward by bending the legs and spine. These are necessary repeated motions of employees throughout the working shift.
Crawling:  The possibility of moving around on hands and knees or hands and feet is a required motion by employees.
Reaching:  Extending hands and arms in any direction repeatedly throughout working hours is required by all janitorial workers to effectively complete cleaning tasks.
Standing:  Standing for long periods of time is also required by all employees during working hours to complete tasks.
Walking:  Moving about on foot by employees is required to accomplish tasks, particularly for long distances of vacuuming, sweeping, & mopping; or moving from one work site to another. 
Pushing:  Using upper extremities to press against something with steady force in order to thrust forward, downward or outward – as associated with vacuuming, sweeping, mopping, scrubbing, or washing windows is also required by all employees during working hours.
Pulling:  Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion is required in varies cleaning duties by all employees.
Lifting:  Raising objects from a lower to a higher position or moving objects horizontally from position to position in order to clean around or under them is required. This requires substantial use of upper extremities and back muscles.
Grasping:  Applying pressure to objects with the fingers and palms in order to pick things up etc. is a required motion throughout working hours by all employees.
Talking:  Expressing or exchanging ideas by means of the spoken word/or other reasonable accommodations of acceptable means of communication such as sign language are necessary to communicate effectively, accurately, and efficiently with other employees and managers.
Hearing:  Perceiving the nature of sounds at normal speaking levels with or without correction is necessary for communication, and the ability to receive detailed information through horal communication and to make the discriminations in sound.
Repetitive Motion:  Substantial movements of the hands, wrists, fingers, legs, hips, feet, knees, and spine are required repeatedly throughout working hours by all employees in order to clean effectively.
Visual:  The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, or to make general observations of facilities or structures.
CONDITIONS:  Workers are subject to both environmental conditions, activities may occur inside and outside.  Workers are subject to repeated vibrations from exposure to vacuums, buffers, etc. experiencing oscillating movements of the extremities or whole body.  Workers may be required to work and function in narrow isle ways or hallways.  Some commercial environments may have higher than normal noise levels while cleaners are there, requiring personal protective equipment for the ears. Some environments may have low air quality possibly requiring personal protective equipment for safety.  THE JOB DESCRIPTION IS A GENERAL OVERALL DESCRIPTION AND DUTIES ARE NOT LIMITED TO ALL STATEMENTS. SOME POSITIONS MAY REQUIRE MORE DUTIES, AND MORE PHYSICAL NEEDS.

VIRTUAL:  Veteran & Community Career Expo – Tuesday November 10, 2020 9am to 1pm
Job seekers can register for the event here:
Register Here

VIRTUAL:  2nd Change & Inclusion Career Fair – Thursday November 19, 2020 9am to 12pm
Job seekers can register for the event here:
Register Here


Pathways to Employment program – let us assist you in finding the right path to secure employment or make a career change.  We have valued partners and resources available to direct you down the right path for you to succeed.  Please contact our Pathways Support Officer at 330-722-9398 ext 0745.

How to register for Ohio Means Jobs:

Ohio Means Jobs Website:

How to make payments on your child support case(s)

When making a payment, make sure your NAME, SETS Case Number (ten digits and starts with a 7), and ORDER Number are printed CLEARLY on your form of payment to ensure proper credit to your account. You can make a payment in the following ways:


OHIO CHILD SUPPORT PAYMENT CENTRAL INTERNET PAYMENT WEBSITE:  –Currently accepts bank account, Discover, Mastercard, Visa, American Express, China UnionPay, Diners Club International and JCB.  OR CALL:  Ohio Child Support Payment Central – 1-888-965-2676 option #5                  ***NO FEES  🙂   


CHILD SUPPORT WEB PORTAL (***NO FEES): Need to Register or Log In.–Ability to make credit or debit card payments.



(checking/saving account debit)
fees may apply


(credit/debit card, Discover/Mastercard)
fees may apply at a rate of 2.95% (up to $60.00 max fee charge per their website)


Ohio Child Support Payment Central:  1-888-965-2676 option #5  (NO FEES)

e-ChildsPay also offers an Interactive Voice Response system to make payment by credit or debit card by calling 1-866-645-6348 – Fees may apply at rate of 2.95% (up to $60.00 max fee charge)


OR 1-800-923-9400 to find MoneyGram locations

Bring the following items to the location:

  • Cash (Enough to make your child support payment plus $3.99 fee)
  • Your Account Number (SETS Case# and Court Order #)
  • Receive Code (14674)


OCSPC, PO Box 182372,
Columbus, OH 43218

To ensure proper credit of your payment, you MUST include your Name, Sets #, and Order # on every payment.  Failure to do so may result in a delay in posting your payment. Thank you for your anticipated cooperation.

CASH PAYMENT:  Not accepting cash payments at our office effective Monday, March 23, 2020 and until further notice due to the fact the office is closed to the public.

We only accept cash in the exact amount at our local office and are not able to provide change. Thank you for understanding.  You are also able to pay by check or money order (made payable to OCSPC) at our local office (please write your name and SETS case number on the payment).  A receipt will be provided at the time of payment for your records.

***Please be advised that most counties accept payments to apply to your case even if your case is handled by a different county.  Medina CSEA will gladly post your payment to your case that is administered by a different county and a receipt will be provided at the time of payment for your records.