Child Support


Bulletin Board

Effective March 23, 2020 and until further notice:  Medina County Job and Family Services, Child Support Division will be CLOSED TO THE PUBLIC FOR ALL                      “IN PERSON” SERVICES.

To assist in the efforts of public and employee safety, PLEASE call 330-722-9398 or register on the Web Portal (see link below) to communicate with agency staff.  Many general questions can be answered on this website.

***Please see the payment options listed below since we will not be able to accept cash payments at this time.

Stimulus Payment Question:
***Please be advised:  If you are an obligor with a past due child support balance, your stimulus payment may be intercepted to apply towards the arrearages due on your case.  The IRS has indicated that additional information will be forthcoming.  Please monitor for further information at this time.  We will post any updates we receive on this website and on our Web Portal.

Thank you for your understanding and patience.


Changes to Payments in Ohio’s Child Support Program

Starting July 1, 2019, the Ohio e-QuickPay Debit MasterCard is discontinued, and a new smiONE VISA debit card takes its place.

For a smooth transition:

  • Keep your e-QuickPay card until you spend down the balance to zero. The balance will NOT transfer to the smiOne VISA debit card.  The e-QuickPay card can still can be used after July 1 until the balance reaches zero.
  • Effective 07-01-19 any payments posted to your account will apply to your new smiONE VISA debit card.
  • If you are a client with a prior direct deposit to a bank account (EFT), you will not be issued a smiONE VISA debit card and payments will continue to EFT to your bank account.
  • Questions on an existing smiONE VISA debit card (balances, transactions, lost cards ,ect):
    • call smiONE Customer Support at 855-279-2744
  • To enroll in the new smiONE VISA debit card program or direct deposit:

Questions? Visit or contact your CSEA. To find your CSEA, visit

Child Support Customer Service Web Portal

Visit the Web portal at or click below “view case“. 

**Effective March 1, 2020 we will no longer provide payment history printouts in most cases.  Please “Register” or “Login” on the Web Portal to view and print a payment history on your case (a maximum of two years).  The Web Portal provides you with a convenient and secure environment to view real-time information and update your case 23 hours a day / 7 days a week throughout the year (there is approximately 1 hour of down time somewhere between 4am and 6am for daily maintenance).

What you Need to Register for the Portal as a First Time Customer: 

  • Establish a User ID and Password *
  • Identify the type of user – payee or payor. (Payee is the person ordered to receive support. Payor is the person ordered to pay support)
  • Active email address
  • Child Support Case Number
  • Social Security Number
  • Web ID which is the participant number **
    • If you don’t know your Web ID, please contact our office for assistance.
  • Last four digits of account number or e-Quick pay card number where child support is deposited  (Person receiving support only)

*For customers who have established a User ID and password through the Ohio Department of Job and Family Services (ODJFS) online Cash, Food, or Medical Benefits Portal, please use the same User ID and password for the Child Support Customer Service Portal.

Don’t have a computer or printer? For your convenience we have a public access computer (with a link to the Web Portal) available to our customers FREE of charge to view your web portal account or print payment history reports.

View Case

Need Assistance Seeking Employment:

                      JOB OPPORTUNITIES

April 6 – 10, 2020
Ohio Means Jobs Medina County is currently recruiting for the following positions:

Apply Directly online:
(Enter Job ID# into Keyword Box)

General Labor $12 – $12.50 p/hr……………….Job ID# 216946575
Several warehouse positions available: Kitting, Case Loader, Skid Loader, Can Raker. Requirements: At least 18 years of age. Good hand eye coordination. Must be able to work a rotating schedule, with weekend and holiday requirements. Must have effective verbal and written English communication skills in order to follow spec sheets. Able to work overtime and nights as required. Must be able to operate basic hand tools.

Resident Assistant $10.25 – $11.00 p/hr………………… Job ID# 216974678 Provides personal care for Residents under direction of the administrative or clinical staff. Requirements: High School or GED preferred.

Caregiver $11.00 – $12.00 p/hr……………………… Job ID# 215867411     Choose the home care opportunities that suit your lifestyle. Flexible hours (live-ins, days, evenings, overnights, and weekends). Personal care assistance. Light housekeeping. Meal preparation. Companionship. Transportation assistance. Requirements: Proven track record of dependability made apparent with supervisory references. Minimum 2 years of caregiving experience, preferably in-home care (preferred but not required). High school diploma or equivalent. Must pass a background check. Valid drivers license, reliable vehicle, and car insurance.             

State Tested Nursing Assistant (STNA)………………Job ID# 215559501  Provide routine individualized healthcare such as changing bandages and dressing wounds, and applying topical medications to the elderly, convalescents, or persons with disabilities at the patient’s home or in a care facility. Monitor or report changes in health status. May also provide personal care such as bathing, dressing, and grooming of patient Requirements: High School or GED preferred. MUST HAVE ACTIVE STNA LICENSE


Pathways to Employment program – let us assist you in finding the right path to secure employment or make a career change.  We have valued partners and resources available to direct you down the right path for you to succeed.  Please contact our Pathways Caseworker at 330-722-9398 ext 0745.

How to register for Ohio Means Jobs:

Ohio Means Jobs Website:

How to make payments on your child support case(s)

When making a payment, make sure your NAME, SETS Case Number (ten digits and starts with a 7), and ORDER Number are printed CLEARLY on your form of payment to ensure proper credit to your account. You can make a payment in the following ways:


OHIO CHILD SUPPORT PAYMENT CENTRAL INTERNET PAYMENT WEBSITE:  –Currently accepts bank account, Discover, Mastercard, Visa, American Express, China UnionPay, Diners Club International and JCB.  OR CALL:  Ohio Child Support Payment Central – 1-888-965-2676 option #5                  ***NO FEES  🙂   


(checking/saving account debit)
fees may apply


(credit/debit card, Discover/Mastercard)
fees may apply at a rate of 2.95% (up to $60.00 max fee charge per their website)


Ohio Child Support Payment Central:  1-888-965-2676 option #5  (NO FEES)

e-ChildsPay also offers an Interactive Voice Response system to make payment by credit or debit card by calling 1-866-645-6348 – Fees may apply at rate of 2.95% (up to $60.00 max fee charge)


OR 1-800-923-9400 to find MoneyGram locations

Bring the following items to the location:

  • Cash (Enough to make your child support payment plus $3.99 fee)
  • Your Account Number (SETS Case# and Court Order #)
  • Receive Code (14674)


OCSPC, PO Box 182372,
Columbus, OH 43218

To ensure proper credit of your payment, you MUST include your Name, Sets #, and Order # on every payment.  Failure to do so may result in a delay in posting your payment. Thank you for your anticipated cooperation.

CASH PAYMENT:  Not accepting cash payments at our office effective Monday, March 23, 2020 and until further notice due to the fact the office has been closed to the public.

We only accept cash in the exact amount at our local office and are not able to provide change. Thank you for understanding.  You are also able to pay by check or money order (made payable to OCSPC) at our local office (please write your name and SETS case number on the payment).  A receipt will be provided at the time of payment for your records.

***Please be advised that most counties accept payments to apply to your case even if your case is handled by a different county.  Medina CSEA will gladly post your payment to your case that is administered by a different county and a receipt will be provided at the time of payment for your records.