Child Support


Bulletin Board

Effective March 23, 2020 and until further notice:  Medina County Job and Family Services, Child Support Division will be CLOSED TO THE PUBLIC FOR ALL                      “IN PERSON” SERVICES.

To assist in the efforts of public and employee safety, PLEASE call 330-722-9398 or register on the Web Portal (see link below) to communicate with agency staff.  Many general questions can be answered on this website.

***Please see the payment options listed below since we will not be able to accept cash payments at this time.

Stimulus Payments:
*The Coronavirus Aid, Relief and Economic Security Act (CARES) passed on March 27, 2020 does not exempt economic impact payments issued in 2020 from being intercepted for past due child support.

*The Coronavirus Response and Relief Supplemental Appropriations Act (CRRSA) passed on December 27, 2020 does exempt economic impact payments issued in 2021 from being intercepted/garnished for past due child support.

*The American Rescue Plan Act of 2021 passed on March 11, 2021 does exempt economic impact payments issued in 2021 from being intercepted/garnished for past due child support.

Please click on the links for the frequently asked questions and answers regarding the difference between 2020 stimulus payments and 2021 stimulus payments: Economic Impact Payments FAQ’s   or   US Dept of Treasury Stimulus FAQ’s.

Pandemic Unemployment Program Updates:  
Click Here for more Information


Changes to Payments in Ohio’s Child Support Program

Starting July 1, 2019, the Ohio e-QuickPay Debit MasterCard is discontinued, and a new smiONE VISA debit card takes its place.

For a smooth transition:

  • Keep your e-QuickPay card until you spend down the balance to zero. The balance will NOT transfer to the smiOne VISA debit card.  The e-QuickPay card can still can be used after July 1 until the balance reaches zero.
  • Effective 07-01-19 any payments posted to your account will apply to your new smiONE VISA debit card.
  • If you are a client with a prior direct deposit to a bank account (EFT), you will not be issued a smiONE VISA debit card and payments will continue to EFT to your bank account.
  • Questions on an existing smiONE VISA debit card (balances, transactions, lost cards ,ect):
    • call smiONE Customer Support at 855-279-2744
  • To enroll in the new smiONE VISA debit card program or direct deposit:

Questions? Visit or contact your CSEA. To find your CSEA, visit

Need Assistance Seeking Employment:

                      JOB OPPORTUNITIES

Check out:  Work Local

Check out:  Medina County OMJ Facebook Page  

OMJ Virtual Orientation:
For individual orientation appointments (approx 1 hour):  Click Here to Schedule

April 19, 2021 – April 23, 2021
Ohio Means Jobs Medina County is currently recruiting for the following positions:

Apply Directly online:
(Enter Job ID# into Keyword Box)


Shon Thomas, Recruiter
Ohio Means Jobs Medina County
72 Public Square, 1st Floor
Medina, OH 44256

Landscaping Crew Virtual Recruitment Event: 
Monday, April 19, 2021 1:00pm to 2:00pm
Register for this Event
**see job descriptions below

Mover $12 – $16 per hour (based on experience) …….. Job ID 224694375 
Click for full job description and to apply
Essential Duties:  Provide exceptional customer service as you safely move, pack and unpack customer belongings.  Greet customer upon arriving at the specified location and complete a walk-through of the premises.  Communicate professionally in English, both verbally and in writing; comfortably interface with customer.  Assist driver with truck inspections and moving equipment.
Job Requirements:  Excellent customer service skills.  Professional attitude and demeanor.  Experience in the fields of general labor, landscaping, construction or warehouse helpful.  Work well in a team environment.  Stamina to lift heavy items (100 lbs. or more) repeatedly while climbing, balancing, kneeling, crouching, walking, etc.  Good hand-eye coordination.  
Working conditions will vary from office or professional businesses to residential moves. When working outside will be exposed to the elements such as rain, heat and cold, driving to various locations and possible meetings. Noise levels are moderate to loud depending on the current work load or location.

Mover $16 per hour… Job ID 225757698 
Click for full job description and to apply
Full Job Description:  Household furniture moving.   
Responsibilities and Duties:  Drive a truck and move household items.
Qualifications and Skills:  Positive attitude.  Ability to positively converse with customers.  Reliable transportation to work.  Physically fit.  Ability to lift over 100lbs.  Clean background or ability to explain.  A clean driving record is a plus.  Need to be 18 years old or older, have a clean driving record and can pass a drug test.
Benefits:  Retirement Savings Plan.  Job Types: Full-time, Part-time.  Salary: $15 to $16/hour plus tips.  Up to $230 per day on out of state moves.  
This Job Is:  A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more.  A good job for someone just entering the workforce or returning to the workforce with limited experience and education.  Open to applicants who do not have a college diploma.  

  *Please contact Adam Harden (HR Manager) at 330-725-5702 if interested in applying for the position.
Janitorial/Commercial Cleaner
Main Functions:
The main function of the janitorial/commercial cleaner is to follow the specific cleaning instructions for the assigned account, in doing so; you are to be responsible, to be thorough, detailed, and efficient. Follow directions from the manager to clean the account. For not all accounts are cleaned in the same manner. And it’s also his or her duty to help and assist the cleaning team with needs specific to the assigned account.


How to make payments on your child support case(s)

When making a payment, make sure your NAME, SETS Case Number (ten digits and starts with a 7), and ORDER Number are printed CLEARLY on your form of payment to ensure proper credit to your account. You can make a payment in the following ways:


OHIO CHILD SUPPORT PAYMENT CENTRAL INTERNET PAYMENT WEBSITE:  –Currently accepts bank account, Discover, Mastercard, Visa, American Express, China UnionPay, Diners Club International and JCB.  OR CALL:  Ohio Child Support Payment Central – 1-888-965-2676 option #5                  ***NO FEES  🙂   


CHILD SUPPORT WEB PORTAL (***NO FEES): Need to Register or Log In.–Ability to make credit or debit card payments.



(checking/saving account debit)
fees may apply


(credit/debit card, Discover/Mastercard)
fees may apply at a rate of 2.95% (up to $60.00 max fee charge per their website)


Ohio Child Support Payment Central:  1-888-965-2676 option #5  (NO FEES)

e-ChildsPay also offers an Interactive Voice Response system to make payment by credit or debit card by calling 1-866-645-6348 – Fees may apply at rate of 2.95% (up to $60.00 max fee charge)


OR 1-800-923-9400 to find MoneyGram locations

Bring the following items to the location:

  • Cash (Enough to make your child support payment plus $3.99 fee)
  • Your Account Number (SETS Case# and Court Order #)
  • Receive Code (14674)


OCSPC, PO Box 182372,
Columbus, OH 43218

To ensure proper credit of your payment, you MUST include your Name, Sets #, and Order # on every payment.  Failure to do so may result in a delay in posting your payment. Thank you for your anticipated cooperation.

CASH PAYMENT:  Not accepting cash payments at our office effective Monday, March 23, 2020 and until further notice due to the fact the office is closed to the public.

We only accept cash in the exact amount at our local office and are not able to provide change. Thank you for understanding.  You are also able to pay by check or money order (made payable to OCSPC) at our local office (please write your name and SETS case number on the payment).  A receipt will be provided at the time of payment for your records.

***Please be advised that most counties accept payments to apply to your case even if your case is handled by a different county.  Medina CSEA will gladly post your payment to your case that is administered by a different county and a receipt will be provided at the time of payment for your records.