Child Support


Bulletin Board

Effective March 23, 2020 and until further notice:  Medina County Job and Family Services, Child Support Division will be CLOSED TO THE PUBLIC FOR ALL                      “IN PERSON” SERVICES.

To assist in the efforts of public and employee safety, PLEASE call 330-722-9398 or register on the Web Portal (see link below) to communicate with agency staff.  Many general questions can be answered on this website.

***Please see the payment options listed below since we will not be able to accept cash payments at this time.

Stimulus Payment Question:
***Please be advised:  If you are an obligor with a past due child support balance, your stimulus payment may be intercepted to apply towards the arrearages due on your case.  The IRS has indicated that additional information will be forthcoming.  Please monitor for further information at this time.  We will post any updates we receive on this website and on our Web Portal.

Thank you for your understanding and patience.


Changes to Payments in Ohio’s Child Support Program

Starting July 1, 2019, the Ohio e-QuickPay Debit MasterCard is discontinued, and a new smiONE VISA debit card takes its place.

For a smooth transition:

  • Keep your e-QuickPay card until you spend down the balance to zero. The balance will NOT transfer to the smiOne VISA debit card.  The e-QuickPay card can still can be used after July 1 until the balance reaches zero.
  • Effective 07-01-19 any payments posted to your account will apply to your new smiONE VISA debit card.
  • If you are a client with a prior direct deposit to a bank account (EFT), you will not be issued a smiONE VISA debit card and payments will continue to EFT to your bank account.
  • Questions on an existing smiONE VISA debit card (balances, transactions, lost cards ,ect):
    • call smiONE Customer Support at 855-279-2744
  • To enroll in the new smiONE VISA debit card program or direct deposit:

Questions? Visit or contact your CSEA. To find your CSEA, visit

Child Support Customer Service Web Portal

Visit the Web portal at or click below “view case“. 

**Effective March 1, 2020 we will no longer provide payment history printouts in most cases.  Please “Register” or “Login” on the Web Portal to view and print a payment history on your case (a maximum of two years).  The Web Portal provides you with a convenient and secure environment to view real-time information and update your case 23 hours a day / 7 days a week throughout the year (there is approximately 1 hour of down time somewhere between 4am and 6am for daily maintenance).

What you Need to Register for the Portal as a First Time Customer: 

  • Establish a User ID and Password *
  • Identify the type of user – payee or payor. (Payee is the person ordered to receive support. Payor is the person ordered to pay support)
  • Active email address
  • Child Support Case Number
  • Social Security Number
  • Web ID which is the participant number **
    • If you don’t know your Web ID, please contact our office for assistance.
  • Last four digits of account number or e-Quick pay card number where child support is deposited  (Person receiving support only)

*For customers who have established a User ID and password through the Ohio Department of Job and Family Services (ODJFS) online Cash, Food, or Medical Benefits Portal, please use the same User ID and password for the Child Support Customer Service Portal.

Don’t have a computer or printer? For your convenience we have a public access computer (with a link to the Web Portal) available to our customers FREE of charge to view your web portal account or print payment history reports.

View Case

Need Assistance Seeking Employment:

                      JOB OPPORTUNITIES

March 16 – 20, 2020
Ohio Means Jobs Medina County is currently recruiting for the following positions:

Apply Directly online:
(Enter Job ID# into Keyword Box)

Administrative Assistant $15.00 p/hr……………….Job ID# 216412496
This position will require traveling across the country once hired. Our client works with professional and trade associations across the United States. Hours 9-5. Duties: Work with the board of directors closely to schedule meetings, places to meet, and minutes. Be part of membership committee. Emails, phone calls, data entry, and mass emails. Must pass our software testing. Able to work in smaller office environment. Excellent customer service skills. Resume must show administrative experience.

Warehouse Associate $17 p/hr………………………….. Job ID# 216734244   Our client has been in the grocery industry market for over 90 years. Due to an increase in business, we are currently searching for motivated and dedicated warehouse associates to fill their open positions.  Able to move merchandise from warehouse stock and prepare product for store deliveries, Place product weighing up to 45 pounds on pallets at various heights.

Construction Operations Manager……………………… Job ID# 216208700     A locally-owned and -operated company, providing turnkey commercial and residential services is looking for a highly motivated Construction Operations Manager to join our team with experience in construction operation management. Construction Project Management: 4 years (Required), Management/Supervisory: 4 years (Required), Computer aptitude & proficient in Word & Excel, New construction knowledge & expertise, Ability to lead and manage a team of people well, Organized & able to manage time well Great attitude & positive outlook Must be able to work in a team environment and provide excellent customer service through all forms of communication (writing, verbal).

Construction Site Supervisor………………………..Job ID# 215559301          The Site Supervisors are skilled, hardworking individuals/crews in the construction industry throughout the United States. These “Road Warriors” will manage many projects ensuring high quality workmanship and effective communication on projects across the country. The Site Supervisor and crews possess a wide range of skill sets. These positions are compensated via Project based pay. Skills/Trades needed include, but are not limited to Carpenters, Electricians, Flooring – ceramic tile, Painters, Plumbers. All interested parties will be required to be their own business entity and carry liability insurance.

72 Public Square (1st Floor), Medina OH 44256                                   

Thursday, March 19, 2020 from 10:00am to 12:00pm
Two Men and a Truck interviewing for:
  *Mover / Driver


Pathways to Employment program – let us assist you in finding the right path to secure employment or make a career change.  We have valued partners and resources available to direct you down the right path for you to succeed.  Please contact our Pathways Caseworker at 330-722-9398 ext 0745.

How to register for Ohio Means Jobs:

Ohio Means Jobs Website:

How to make payments on your child support case(s)

When making a payment, make sure your NAME, SETS Case Number (ten digits and starts with a 7), and ORDER Number are printed CLEARLY on your form of payment to ensure proper credit to your account. You can make a payment in the following ways:


OHIO CHILD SUPPORT PAYMENT CENTRAL INTERNET PAYMENT WEBSITE:  –Currently accepts bank account, Discover, Mastercard, Visa, American Express, China UnionPay, Diners Club International and JCB.  OR CALL:  Ohio Child Support Payment Central – 1-888-965-2676 option #5                  ***NO FEES  🙂   


(checking/saving account debit)
fees may apply


(credit/debit card, Discover/Mastercard)
fees may apply at a rate of 2.95% (up to $60.00 max fee charge per their website)


Ohio Child Support Payment Central:  1-888-965-2676 option #5  (NO FEES)

e-ChildsPay also offers an Interactive Voice Response system to make payment by credit or debit card by calling 1-866-645-6348 – Fees may apply at rate of 2.95% (up to $60.00 max fee charge)


OR 1-800-923-9400 to find MoneyGram locations

Bring the following items to the location:

  • Cash (Enough to make your child support payment plus $3.99 fee)
  • Your Account Number (SETS Case# and Court Order #)
  • Receive Code (14674)


OCSPC, PO Box 182372,
Columbus, OH 43218

To ensure proper credit of your payment, you MUST include your Name, Sets #, and Order # on every payment.  Failure to do so may result in a delay in posting your payment. Thank you for your anticipated cooperation.

CASH PAYMENT:  Not accepting cash payments at our office effective Monday, March 23, 2020 and until further notice due to the fact the office has been closed to the public.

We only accept cash in the exact amount at our local office and are not able to provide change. Thank you for understanding.  You are also able to pay by check or money order (made payable to OCSPC) at our local office (please write your name and SETS case number on the payment).  A receipt will be provided at the time of payment for your records.

***Please be advised that most counties accept payments to apply to your case even if your case is handled by a different county.  Medina CSEA will gladly post your payment to your case that is administered by a different county and a receipt will be provided at the time of payment for your records.