Welcome Back to the Child Support Office!
*The office is open to the public effective June 1, 2021.
DO YOU HAVE AN APPOINTMENT?
Please be patient and understanding knowing that the Front Desk Personnel will make every effort to connect you with the proper CSEA staff member to address your concerns in the most timely and efficient way possible.
Ensuring quality “Client Service” is very important to our CSEA staff members so please be advised that due to the majority of staff working remotely, we highly recommend scheduling an appointment in advance if there is a determined need for an in-person meeting with a CSEA staff member.
*Although health orders have been lifted, our staff will continue to sanitize meeting areas to promote a safer environment.
The ability to call a CSEA staff member has always and will continue to be a main form of communication. The ability for the CSEA staff member to view your case on their computer while on the phone with you is an invaluable resource in providing the most accurate information.
We highly encourage you use the Mobile App or Web Portal as these are convenient and easy ways to stay in touch with a CSEA staff member while also allowing you to view your case information and make payments.
Changes to Payments in Ohio’s Child Support Program
Starting July 1, 2019, the Ohio e-QuickPay Debit MasterCard is discontinued, and a new smiONE VISA debit card takes its place.
For a smooth transition:
- Keep your e-QuickPay card until you spend down the balance to zero. The balance will NOT transfer to the smiOne VISA debit card. The e-QuickPay card can still can be used after July 1 until the balance reaches zero.
- Effective 07-01-19 any payments posted to your account will apply to your new smiONE VISA debit card.
- If you are a client with a prior direct deposit to a bank account (EFT), you will not be issued a smiONE VISA debit card and payments will continue to EFT to your bank account.
- Questions on an existing smiONE VISA debit card (balances, transactions, lost cards ,ect):
- call smiONE Customer Support at 855-279-2744
- To enroll in the new smiONE VISA debit card program or direct deposit:
- call Child Support Payment Central at 888-965-2676
- enroll online at: https://oh.smartchildsupport.com/
*The Coronavirus Aid, Relief and Economic Security Act (CARES) passed on March 27, 2020 does not exempt economic impact payments issued in 2020 from being intercepted for past due child support.
*The Coronavirus Response and Relief Supplemental Appropriations Act (CRRSA) passed on December 27, 2020 does exempt economic impact payments issued in 2021 from being intercepted/garnished for past due child support.
*The American Rescue Plan Act of 2021 (ARPA) passed on March 11, 2021 does exempt economic impact payments issued in 2021 from being intercepted/garnished for past due child support.
Please click on the links for the frequently asked questions and answers regarding the difference between 2020 stimulus payments and 2021 stimulus payments: Economic Impact Payments FAQ’s or US Dept of Treasury Stimulus FAQ’s.
Pandemic Unemployment Program Updates:
Information about Unemployment Benefits: unemployment.ohio.gov
Updates on the Federal Pandemic Unemployment Programs: jfs.ohio.gov/cca
Filing for Unemployment Step-by-Step Guide:
Identity Theft and Unemployment Benefits:
Unfortunately, identity theft is a widespread national challenge. Many Ohioans have become victims, and their identities used to file fraudulent unemployment claims in both the traditional unemployment and Pandemic Unemployment Assistance programs. The Ohio Department of Job and Family Services offers the following resources to help both individuals and employers who have been affected. As an alternative, individuals may instead call (833) 658-0394, 8 a.m. to 5 p.m., Monday through Friday.
*Please file a police report.
*Please report this to the Fraud Unit of Unemployment: Click Here to Report.
*Anyone whose weekly unemployment benefits appear in their accounts as being paid, but who have not received these funds, should take two actions:
1. Call ODJFS at 1-877-644-6562 (1-877-OHIO-JOB) to change their PIN number and re-verify their identity so that they will receive future payments, and
2. Notify the FBI by making a report at IC3.gov. This will help the Bureau investigators triage these phishing schemes to the appropriate federal, state or local law enforcement officials.