Child Support


Bulletin Board

Effective March 23, 2020 and until further notice:  Medina County Job and Family Services, Child Support Division will be CLOSED TO THE PUBLIC FOR ALL                      “IN PERSON” SERVICES.

To assist in the efforts of public and employee safety, PLEASE call 330-722-9398 or register on the Web Portal (see link below) to communicate with agency staff.  Many general questions can be answered on this website.

***Please see the payment options listed below since we will not be able to accept cash payments at this time.

Stimulus Payments:
*The Coronavirus Aid, Relief and Economic Security Act (CARES) passed on March 27, 2020 does not exempt economic impact payments issued in 2020 from being intercepted for past due child support.

*The Coronavirus Response and Relief Supplemental Appropriations Act (CRRSA) passed on December 27, 2020 does exempt economic impact payments issued in 2021 from being intercepted/garnished for past due child support.

Please click on the links for the frequently asked questions and answers regarding the difference between 2020 stimulus payments and 2021 stimulus payments: Economic Impact Payments FAQ’s   or   US Dept of Treasury Stimulus FAQ’s.


Changes to Payments in Ohio’s Child Support Program

Starting July 1, 2019, the Ohio e-QuickPay Debit MasterCard is discontinued, and a new smiONE VISA debit card takes its place.

For a smooth transition:

  • Keep your e-QuickPay card until you spend down the balance to zero. The balance will NOT transfer to the smiOne VISA debit card.  The e-QuickPay card can still can be used after July 1 until the balance reaches zero.
  • Effective 07-01-19 any payments posted to your account will apply to your new smiONE VISA debit card.
  • If you are a client with a prior direct deposit to a bank account (EFT), you will not be issued a smiONE VISA debit card and payments will continue to EFT to your bank account.
  • Questions on an existing smiONE VISA debit card (balances, transactions, lost cards ,ect):
    • call smiONE Customer Support at 855-279-2744
  • To enroll in the new smiONE VISA debit card program or direct deposit:

Questions? Visit or contact your CSEA. To find your CSEA, visit

Child Support Customer Service Web Portal

Visit the Web Portal at or click below “view case“. 

**Effective March 1, 2020 we will no longer provide payment history printouts in most cases. 
Please “Register” or “Login” on the Web Portal as it is a convenient and secure way to:

  • View and print a payment history on your case (a maximum of two years)
  • View real-time information on your child support case
  • Update information on your child support case
  • Send secure messages to the Child Support office
  • Upload documents to the Child Support office
  • Make payments by credit or debit card (NO FEES)

What you Need to Register for the Web Portal as a First Time Customer: 

  • Ohio Driver’s license, State ID or BMV issued key number
    • If you do not have an Ohio Driver’s license – use your case number, SSN and either the last 4 digits of the account your child support is deposited to (obligee) or your Web ID (obligor) which can be provided by the child support office if you do not know it.
  • Social Security Number
  • Date of Birth
  • Active email address (if you do not have one, there is a link to create an E-mail account)
  • Establish a User ID
  • Establish a Password-at least 8 characters (must include 1 upper case, 1 lower case, 1 number and 1 special character)
  • 10 digit child support case number

*For customers who have established a User ID and password through the Ohio Department of Job and Family Services (ODJFS) online Cash, Food, or Medical Benefits Portal, please use the same User ID and password for the Child Support Customer Service Portal.

View Case

Need Assistance Seeking Employment:

                      JOB OPPORTUNITIES

Check out:  Medina County OMJ Facebook Page  

OMJ Virtual Orientation:
Thursday 01/28/2021 1pm to 1:30pm:  Click Here to Register
For individual orientation appointments (approx 1 hour):  Click Here to Schedule

January 18, 2021 – January 22, 2021
Ohio Means Jobs Medina County is currently recruiting for the following positions:

Apply Directly online:
(Enter Job ID# into Keyword Box)


Shon Thomas, Recruiter
Ohio Means Jobs Medina County
72 Public Square, 1st Floor
Medina, OH 44256

Wellness Bar Barista $10 – $15 per hour………Job ID 223569902
Part-time shifts (1st is 7am – 2pm and 2nd is 2pm – 7pm)
Click for full job description and to apply
Responsible for making quality hot and cold beverages, processing food orders, working the cash register, cleaning and stocking the Wellness Bar all while developing and maintaining good customer relationships.

Duties and Responsibilities:
    *Prepare to open and/or close the Wellness Bar.
    *Take order and process payments.
    *Prepare ingredients and recipes for menu items.
    *Prepare and serve pre-packaged food, snacks, hot and cold beverages.
    *Monitor inventory, rotate stock, and report items that need to be reordered.

Culinary Assistant $10 – $15 per hour……….Job ID 223571532
Click for full job description and to apply
Part-time shifts (1st is 7am – 2pm and 2nd is 2pm – 7pm)
Provide support to Chef and Kitchen Manager by assisting with food preparation, setup and cleanup of classes and events.

Duties and Responsibilities:    
    *Assist with food preparation of prepackaged food items.
    *Assist with equipment setup, food preparation and cleanup of classes and events.
    *Properly use kitchen tools and equipment.
    *Maintain cleanliness of work area and kitchen with the ability to hand wash or use a mechanical dishwasher.

Vitamix is hiring!
     1st and 3rd shift assemblers – $13.05 p/hr
The Assembler I is responsible for converting raw material into finished goods by assembling, boxing, labeling, and packaging finished skids while ensuring quality standards are met, and the customer is presented with a WOW experience.
For More Information and to APPLY — CLICK HERE

     *Please contact Adam Harden (HR Manager) at 330-725-5702 if interested in applying for the position.
Janitorial/Commercial Cleaner
Main Functions:
The main function of the janitorial/commercial cleaner is to follow the specific cleaning instructions for the assigned account, in doing so; you are to be responsible, to be thorough, detailed, and efficient. Follow directions from the manager to clean the account. For not all accounts are cleaned in the same manner. And it’s also his or her duty to help and assist the cleaning team with needs specific to the assigned account.


Pathways to Employment program – let us assist you in finding the right path to secure employment or make a career change.  We have valued partners and resources available to direct you down the right path for you to succeed.  Please contact our Pathways Support Officer at 330-722-9398 ext 0745.

How to register for Ohio Means Jobs:

Ohio Means Jobs Website:

How to make payments on your child support case(s)

When making a payment, make sure your NAME, SETS Case Number (ten digits and starts with a 7), and ORDER Number are printed CLEARLY on your form of payment to ensure proper credit to your account. You can make a payment in the following ways:


OHIO CHILD SUPPORT PAYMENT CENTRAL INTERNET PAYMENT WEBSITE:  –Currently accepts bank account, Discover, Mastercard, Visa, American Express, China UnionPay, Diners Club International and JCB.  OR CALL:  Ohio Child Support Payment Central – 1-888-965-2676 option #5                  ***NO FEES  🙂   


CHILD SUPPORT WEB PORTAL (***NO FEES): Need to Register or Log In.–Ability to make credit or debit card payments.



(checking/saving account debit)
fees may apply


(credit/debit card, Discover/Mastercard)
fees may apply at a rate of 2.95% (up to $60.00 max fee charge per their website)


Ohio Child Support Payment Central:  1-888-965-2676 option #5  (NO FEES)

e-ChildsPay also offers an Interactive Voice Response system to make payment by credit or debit card by calling 1-866-645-6348 – Fees may apply at rate of 2.95% (up to $60.00 max fee charge)


OR 1-800-923-9400 to find MoneyGram locations

Bring the following items to the location:

  • Cash (Enough to make your child support payment plus $3.99 fee)
  • Your Account Number (SETS Case# and Court Order #)
  • Receive Code (14674)


OCSPC, PO Box 182372,
Columbus, OH 43218

To ensure proper credit of your payment, you MUST include your Name, Sets #, and Order # on every payment.  Failure to do so may result in a delay in posting your payment. Thank you for your anticipated cooperation.

CASH PAYMENT:  Not accepting cash payments at our office effective Monday, March 23, 2020 and until further notice due to the fact the office is closed to the public.

We only accept cash in the exact amount at our local office and are not able to provide change. Thank you for understanding.  You are also able to pay by check or money order (made payable to OCSPC) at our local office (please write your name and SETS case number on the payment).  A receipt will be provided at the time of payment for your records.

***Please be advised that most counties accept payments to apply to your case even if your case is handled by a different county.  Medina CSEA will gladly post your payment to your case that is administered by a different county and a receipt will be provided at the time of payment for your records.