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What the CSEA does NOT do

  • Deal directly with issues of visitation and/or custody;
  • Discuss a case with a third party without having written consent of the payor or payee (i.e. private counsel unless the Attorney of record, spouse, parent, child, etc.);
  • Provide copies of Domestic or Juvenile court orders. The parties to the case must request these from court directly;
  • Offer and/or provide legal advice. The parties to the case should contact private counsel or contact Domestic Relations Legal Resource Center directly;
  • Represent the payor or payee at court proceedings. While the CSEA will have attorneys present at hearings held at court, she or he represents the CSEA and NOT the payor or payee individually;
  • Assign different case managers based on the request of the parties of the case. Case managers are neutral and responsible for the establishment and enforcement of support orders. They do not represent either party;
  • Give credit for payments made directly from one party to the other, outside of the CSEA. By law and as stated in your order, direct payments are considered a gift;
  • Waive child support obligations or arrears. Termination of child support and forgiveness of arrears must be handled in court unless your case is strictly “Administrative”.
  • Instruct or verify how support is used by the payee;
  • Give advice on tax exemption questions;
  • Use current spouse (of either party) income to determine support order obligations. Only the income of the parties to a case are used in establishing or adjusting a child support order;
  • Enforce unreimbursed medical costs;
  • Fax payment information