Resources: Child Support - General






FAQs About Our Services

When it comes to accessing social services and public assistance, you probably have a lot of questions. The questions and answers provided below will help you become familiar with much of the information you need.

Medina County JFS Career Opportunities

Make a difference in the community by helping families build lives of security and independence. Check out the job openings and/or Requests for Proposals below; contact (330) 722-9300 or Toll free: 1 (800) 783-5070 for any questions. 

Clerical Specialist

Protective Services Worker 2

  • What do I need when registering for the Mobile App or Web Portal for the first time?

    You need your Ohio driver's license, State ID, or BMV issued key number. If you don't have an Ohio driver's license, use your case number, SSN, and either the last 4 digits of the account your child support is deposited to (obligee) or your Web ID (obligor), which can be provided by the child support office if you don't know it. You need to provide your SSN, DOB, and email address (if you don't have one, there is a link to crate an email account). You need to establish a User ID and Password (must be at least 8 characters and include 1 upper case, 1 lower case, 1 number, and 1 special character). Lastly, you need to provide your 10-digit child support case number.

    For customers who have established a User ID and Password through the Ohio Department of Job and Family Services (ODJFS) online Cash, Food, or Medical Benefits Portal, please use the same User ID and Password for the Child Support Customer Service Portal.

  • How do I apply for child support?

    Click here to download the application.

  • How do I set up direct deposit?

    Click here to download the Ohio Child Support Program E-Disbursement Enrollment form.

  • How do I request an administrative review of my child support order?

    Click here to download the request form.

  • How do I request a mediation?

    Mediation requests are handled through Medina County Domestic Relations Court. Click here to view the rules and forms.

Medina County
Job and Family Services
232 Northland Drive
Medina, OH 44256
Office: (330) 722-9300
Toll Free: (800) 783-5070 
Fax: (330) 722-3383

Phone: (330) 722-9398
Toll-Free: (800) 706-2732
Fax: (330) 722-9238
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