Employment Opportunities

POSITION: Eligibility Supervisor

BASE RATE: $24.75 per hour

DIVISION: Eligibility Services

SUPERVISOR: Cheryl Mason/Debbie Kiley

APPLICATION: Current employees use Internal Application Form. Others use Medina County Employment Application. Medina CJFS is an Equal Opportunity Employer.

Summary of Essential Duties

Under the direction of the Administrator of the Eligibility Services division, provides direct supervision and assistance to Eligibility Staff. The Supervisor will oversee various clerical functions and responsibilities.  The Supervisor also completes various reports and develops, implements and enforces compliance with policies and procedures for the unit.  Duties would include attending meetings, serving on interagency and community advisory committees for the enhancement of service delivery, assisting upper management in the development of agency policy and providing guidance in program eligibility interpretation and the CRISE/OBWP systems.

Functions of the Position

  1. Is familiar with and functions in accordance with the classification specifications and agency policies and procedures.
  2. Presents self in a professional and culturally sensitive manner to co-workers, staff, other agency personnel and the public.
  3. Returns phone calls and correspondence in a timely manner, adhering to agency policy and time frames.
  4. Provides direct supervision to agency Eligibility Staff.
  5. Assigns and reviews work of staff, conducting random review of work to determine quality and error rate.
  6. Coordinates with other supervisors to keep daily functions flowing smoothly.
  7. Implements and monitors policy and procedures presented from upper management, the County and the State.  Interprets changes in programs and provides training to staff regarding these changes.
  8. Expedites program problem resolutions by contacting regional and state technical advisors.
  9. Reviews, approves or denies employee requests for leave.
  10. Completes performance evaluations; disciplines unit members and initiates actions for the termination of employees when necessary.  Maintains an employee file for each team member.
  11. Determines the need for additional staff and participates in Agency process of interviewing applicants and recommending qualified applicant to Agency Director.
  12. Answers inquiries/complaints from the public or other agencies.
  13. Attends management meetings as required; serves on interagency and community advisory committees, conducts unit staff meetings to relay agency policy and interpretations of new programmatic regulations and attends specific state training dealing with program changes.
  14. Devises forms, procedures and guidelines for the purpose of conducting better casework.
  15. Completes, maintains and forwards reports, forms and case files to the appropriate authority when necessary.
  16. Meets all job safety requirements and all applicable OSHA safety standards that pertain to job duties.
  17. Will be responsible to perform other duties pertaining to specialized programs.
  18. Performs other duties as assigned.

Knowledge, Skills and Abilities

Knowledge of: Federal, State and local laws, rules and regulations governing eligibility of public assistance programs; work performed by Eligibility Specialist 1 and 2 workers; public assistance policies and procedures; agency policies and procedures; program implementation; community resources; administrative practices; supervisory practices;  interviewing techniques; discipline procedures; evaluation process; cultural diversity; personnel manual and procedures; grievance procedures; Union Labor Agreement; completing fiscal reports; EEO, ADA, FMLA and legal issues; communication techniques; management issues; reviewing and monitoring staff casework and material; training, teaching and development practices; program implementation; problem resolution; computers and programs; agency computer operations; office equipment; office practices and procedures.

Skill in: Basic management; leadership; team building; training; interviewing; English grammar and composition, oral communication; writing; listening; organization; computer operations; typing; word processing; public presentation and speaking; counseling; handling sensitive inquiries from the public and community; decision making; advising; providing constructive criticism; conducting performance appraisal interviews; and the operation of office equipment.

Ability to: Work with and relate well to other people; motivate, facilitate, communicate and manage conflicts; recognize and appreciate good performance; confront poor performance; view and analyze the organization from a broad, long-term perspective; identify problems; generate and consider multiple solutions; work in groups and committees; interpret manuals; communicate; recognize errors and make corrections; maintain a good working rapport with the staff; maintain objectivity; assimilate and follow instructions; interpret manual material and instruct others; delegate; coordinate programs; maintain accurate records; take emergency actions; work with the elderly, physically and mentally challenged; recognize unusual or threatening conditions; interact with hostile or angry individuals; performs mathematical operations, make independent decisions; represent the agency within the community (e.g., serve on community committees, boards,  serve as spokesperson, trainer); interpret policy and manual material.

Qualifications

Bachelor’s degree and two (2) years relevant agency experience,

Or

Associate Degree and three (3) years relevant agency experience.

Additional Requirements

Must successfully undergo BCI background check

Successfully complete an alcohol and drug screening

Possess a valid Ohio Driver’s License

Provide proof of eligibility to work in the United States

Inherently hazardous or physically demanding working conditions:

May encounter irate clients or individuals; may have some exposure to individuals with contagious or communicable disease; is occasionally exposed to unsanitary conditions (insect infestation, bodily wastes) or odors; may have some exposure to common chemicals found in an office environment, such as toner and correction fluid.

 


 

POSITION: Support Officer 1

BASE RATE: $14.26

DIVISION: Child Support

SUPERVISOR: Angela Smith

APPLICATION: Current employees use Internal Application Form. Others use Medina County Employment Application. Medina CJFS is an Equal Opportunity Employer.

Summary of Essential Duties

Ability to perform the full range of support officer duties:  Work activities are performed independently in accordance with applicable policies, procedures and statutes under the general direction of a designated department supervisor. Responsible for identifying and initiating action to intake support orders on computer system, establish paternity, establish child / medical support orders, modify / redirect support orders (adjustment reviews), determine / pursue interstate action, audit cases, pursue specialized enforcement actions (license suspension, FIDM, CSLN, unclaimed funds, foster care, etc.), and enforcement of spousal / child / medical support obligations.  Duties include initiating appropriate legal actions to collect support obligations and arrearages; interpretation and application of family support laws; appearing at hearings or in court as a witness; and performing related duties as required. Selecting and preparing all necessary documents for that action, and obtaining court orders, under the general direction and in consultation with the County Prosecutor’s Office. Conducts interviews and investigations to locate absent parents and corresponds with custodial parents. Potentially carries a select case load of child / spousal / medical support cases and/or works in all caseloads; reviews case activities and procedures for State and Federal compliance.  Knowledge and ability to cross train with Support Officer 1’s in other units.

Functions of the Position

  1. Is familiar with and functions in accordance with the classification specifications and agency policies and procedures.
  2. Presents self in a professional, ethical and culturally sensitive manner to co-workers, staff, other agency personnel and the public.
  3. Returns phone calls and correspondence in a timely manner, adhering to agency policy and time frames.
  4. Commences case file process by obtaining information through interviews by phone or in person from custodial party, non-custodial party, family members, witnesses, law enforcement, agencies or institutions, and attorneys for the benefit of gathering information to verify facts, establish paternity, locate absent parents, explain procedures for child support processing, and determining financial status
  5. Interviews custodial and non-custodial parents, witnesses, family members, representatives from law enforcement agencies and attorneys to obtain statements and gather information to establish paternity, locate absent parents, determine financial status; explains to non-custodial parents or other involved parties the calculation of support amounts, obligations and legal requirements. Explains related polices, laws, client/agency rights and responsibilities and gathers information necessary to assess the records, financial resources and medical support details of both parents as well as any other individual circumstances, and may mediate or negotiate settlements with parties.
  6. Prepares and maintains forms, applications, case files, and other records pertinent to each child support case and ensures information is entered accurately in case record.
  7. Maintains chronological log of case contacts and events in automated system.
  8. Analyzes case status and enforces compliance of parties with regard to existing child support orders using statutory procedures; decides appropriate enforcement actions; initiates and follows through with the chosen action using courts civil contempt process, determines driver’s license suspensions / FIDM action; negotiates and implements payment agreements; implements income withholding orders and applies other enforcement techniques as needed. Uses sources such as the postal service, financial institutions, state and federal parent locator services, military locator services to locate absent parents and/or their assets; verifies information by contacting individuals or agencies by correspondence or telephone; initiates, receives and responds to inquiries concerning cases where custodial or non-custodial parent resides in another state. Analyzes case data to determine, within established guidelines, the need for legal action to enforce or modify orders for support or to establish paternity; initiates legal action through the preparation of documents such as orders of examination, contempt actions, wage assignments, writs of execution, and subpoenas; prepares evidence and testifies in court; assists legal staff in preparing case data for prosecution and litigation.
  9. Evaluates income and expense data of non-custodial parent to determine support capability; refers non-custodial parents to workforce for assistance in seeking employment; enters data into the computer to determine payment amounts; calculates arrearage amounts involving foster care cases; prepares case summaries, audits and payment analysis, compiles, processes and checks various accounting records pertinent to a case; reviews and monitors assigned cases to ensure support obligations are being met and individuals are in compliance with court orders; recommends case closures. Utilizes the computer system to input or access case data to initiate actions, maintain history of actions taken, monitor payments, and prepare correspondence, reports and legal documents.
  10. Monitors and evaluates payment performance by reviewing payment records and verifying payment history with the custodial parent, in accordance with state directives and initiates appropriate legal action if collection of arrearages is needed.
  11. Establishes terms for support arrears payment plan from non-custodial party and monitors payment records to ensure compliance with court order.
  12. Determines appropriate enforcement action by evaluating the facts of the case; recommends cases for prosecution, prepares legal documents for court filing, assists attorneys in preparing cases, attends court hearings, and testifies in court as necessary.
  13. Receives and resolves a variety of complaints concerning cases and responds to inquiries from the public. Elevates more complex complaint issues to supervisor as needed, or as requested.
  14. Conducts, responds to, or initiates personal interviews, telephone contacts, computer notices and work lists, mail inquires or any other means to compile necessary information in preparation for legal action to establish paternity and/or support.
  15. Reviews documents for compliance with statutes, court decisions and other legal authorities; recommends appropriate corrective action or program improvement plans; prepares various correspondence.
  16. Assists attorneys by performing a variety of paralegal and investigative tasks, such as case preparation; initiates fraud referrals and recommends case closure following specific guidelines.
  17. Provides case status information and explains child support statutes, regulations, and procedures to custodial party, non-custodial party.
  18. Creates and maintains child support files according to state and federal regulations and established procedures: updates records and filing systems to ensure that accurate data is kept on assigned child support cases
  19. Attends required meetings and training.
  20. Performs other duties as assigned; works on special projects.
  21. Meets all job safety requirements and all applicable OSHA safety standards that pertain to job duties.

Knowledge, Skills and Abilities

Knowledge of: General principles of casework, child support enforcement and collection procedures; Federal & Ohio laws and regulations pertaining to child support; Principles of interviewing, and fundamental aspects of human behavior; Information systems and computers; Crise, Ohio Benefits, E-Oscar, Debtnext, Hatsx, Clear, Vinelink and Workforce. General collections procedures; Basic arithmetic to perform calculations and understand financial records; Customer service techniques; County operations, organizations, procedures and policies; Standard office procedures and practices; Legal terminology and document processing as they relate to child support enforcement; Legal criteria for establishing paternity; Public and private agencies available to clients and other interested parties for referral.

Skill in: Perform case analysis and use discretion to innovate effective case management procedures. Accurately research, gather, record and evaluate legal, financial, and other records sufficiently to obtain data needed to secure and enforce child support cases; Maintain credibility and effective working relationships with those contacted in the course of work and in the face of conflicting issues and perspectives; Use tact, discretion, initiative and independent judgment; Prepare clear and concise reports, correspondence, presentations and other written materials; Effectively manage time and resources to perform multiple tasks; Deal tactfully, courteously, and firmly with applicants and others to elicit information from hostile and/or uncooperative individuals; Interpret and effectively apply written material such as court orders, laws and statutes; Effective mediation and negotiation techniques.

Ability to: Read, understand, and apply laws and regulations related to child / medical support; Effectively communicate both orally and in writing; Follow oral and written directions; Make administrative/procedural decisions and judgments; Maintain confidentiality; Accurately research, gather, record and evaluate legal, financial, and other records sufficiently to obtain data; Make proper recommendations; Take appropriate and legally compliant actions; Define issues, collect data, facts; draw logical conclusions and then negotiate solutions; Communicate with persons from a wide variety of ethnic and social backgrounds; Deal tactfully, courteously, and firmly with applicants and others to elicit information from hostile and/or uncooperative individuals; Apply and explain federal and Ohio child support law and regulations in complex situations; Organize work and establish priorities according to departmental operating requirements; Work cooperatively with other staff, outside agencies and public to maximize support; Research and compile pertinent case information.

Qualifications

An Associate’s Degree or Bachelor’s Degree from an accredited institution,

Or

Three (3) years’ experience in a business or agency which has involved substantial application of laws or regulations in the performance of work, such as child support program, family law practice, collection agency or a federal/state assistance agency or an equivalent combination of training and experience that would provide the necessary skills and abilities to perform the essential functions of the job.

Additional Requirements

Must successfully undergo BCI background check

Successfully complete an alcohol and drug screening

Possess a valid Ohio Driver’s License

Provide proof of eligibility to work in the United States

Inherently hazardous or physically demanding working conditions:

May encounter irate clients or individuals; may have some exposure to individuals with contagious or communicable disease; is occasionally exposed to unsanitary conditions (insect infestation, bodily wastes) or odors; may have some exposure to common chemicals found in an office environment, such as toner and correction fluid.

 


 

POSITION: Child welfare professionals

Medina County Job and Family Services, a progressive child welfare agency, is seeking Child welfare professionals.

Functions include assessment and investigation, on-going case management, foster care, adoptions and wrap around services. Applicants who are child focused, team oriented, out-of-the box thinkers are being sought. Competitive salary, excellent benefits and a very good working environment make this an attractive career choice for the right individual.

A Bachelors or Masters degree in Social Work or related degree is required.

Interested candidates should submit a resume to Human Resource Dept,

MCJFS, 232 Northland Drive, Medina, Ohio 44256 Medina County is an Equal Opportunity/Affirmative Action Employer and promotes a drug free workplace.