Child Support

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Changes to Payments in Ohio’s Child Support Program

Starting July 1, 2019, the Ohio e-QuickPay Debit MasterCard is discontinued, and a new smiONE VISA debit card takes its place.

For a smooth transition:

  • Keep your e-QuickPay card until you spend down the balance to zero. The balance will NOT transfer to the smiOne VISA debit card.  The e-QuickPay card can still can be used after July 1 until the balance reaches zero.
  • Effective 07-01-19 any payments posted to your account will apply to your new smiONE VISA debit card.
  • If you are a client with a prior direct deposit to a bank account (EFT), you will not be issued a smiONE VISA debit card and payments will continue to EFT to your bank account.
  • Questions on an existing smiONE VISA debit card (balances, transactions, lost cards ,ect):
    • call smiONE Customer Support at 855-279-2744
  • To enroll in the new smiONE VISA debit card program or direct deposit:

Questions? Visit jfs.ohio.gov/OCS or contact your CSEA. To find your CSEA, visit jfs.ohio.gov/county.

Helpful Links

Visit the Webportal at  jfs.ohio.gov/ocs/ or click below to view and update your case information 24 hours a day.  Contact your caseworker via private message and get payment printouts.

View Case

Need Assistance Seeking Employment:

                         JOB OPPORTUNITIES

ECS Tuning now hiring full-time and part-time seasonal and temporary-to-hire Warehouse Associate positions with competitive base pay and valuable incentives.  Apply at ecstuning.com/careers or in person at 1000 Seville Rd, Wadsworth OH 44281.  **Prize drawing for perfect peak season attendance!

Pathways to Employment program – let us assist you in finding the right path to secure employment or make a career change.  We have valued partners and resources available to direct you down the right path for you to succeed.  Please contact our Pathways Caseworker at 330-722-9398 ext 0745.

How to register for Ohio Means Jobs:
http://www.odjfs.state.oh.us/forms/file.asp?id=4295&type=application/pdf

Ohio Means Jobs Website:
https://jobseeker.ohiomeansjobs.monster.com/

How to make payments on your child support case(s)

When making a payment, make sure your NAME, SETS Case Number (ten digits and starts with a 7), and ORDER Number are printed CLEARLY on your form of payment to ensure proper credit to your account. You can make a payment in the following ways:

ONLINE:

OHIO CHILD SUPPORT PAYMENT CENTRAL INTERNET PAYMENT WEBSITE:

https://oh.smartchildsupport.com/  –Currently accepts bank account, Discover, Mastercard, Visa, American Express, China UnionPay, Diners Club International and JCB.  OR CALL:  Ohio Child Support Payment Central – 1-888-965-2676 option #5                  ***NO FEES  🙂   

screen-shot-2017-03-12-at-10-10-19-pm

www.expertpay.com

(checking/saving account debit)
fees may apply

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www.e-childspay.com

(credit/debit card, Discover/Mastercard)
fees may apply at a rate of 2.95% (up to $60.00 max fee charge per their website)

BY PHONE

Ohio Child Support Payment Central:  1-888-965-2676 option #5  (NO FEES)

e-ChildsPay also offers an Interactive Voice Response system to make payment by credit or debit card by calling 1-866-645-6348 – Fees may apply at rate of 2.95% (up to $60.00 max fee charge)

MONEYGRAM

www.moneygram.com/PayBills

OR 1-800-923-9400 to find MoneyGram locations

Bring the following items to the location:

  • Cash (Enough to make your child support payment plus $3.99 fee)
  • Your Account Number (SETS Case# and Court Order #)
  • Receive Code (14674)

BY MAIL

OCSPC, PO Box 182372,
Columbus, OH 43218

To ensure proper credit of your payment, you MUST include your Name, Sets #, and Order # on every payment.  Failure to do so may result in a delay in posting your payment. Thank you for your anticipated cooperation.

CASH PAYMENT

We only accept cash in the exact amount at our local office and are not able to provide change. Thank you for understanding.  A receipt will be provided at the time of payment for your records.

***Please be advised that most counties accept payments to apply to your case even if your case is handled by a different county.  Medina CSEA will gladly post your payment to your case that is administered by a different county and a receipt will be provided at the time of payment for your records.